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Production System & Network Engineer II At Flipkart

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PSNE team provides 24×7 coverage and support for the Flipkart DC Infrastructure and is responsible for monitoring, reporting, and escalation of any IT Infrastructure related issues. This includes all SLA issues; such as Severity 0 & Severity 1 incidents/Outages where a Network infrastructure or a Carrier may experience issues. This also involves identifying, troubleshooting, and escalating issues with systems and applications reported through monitoring systems or Triggered Alerts.

Responsibilities & Requirements

  • Monitor all the configured components on the network dashboard, report and escalate to concerns accordingly.
  • Rapidly responding to all alerts triggered through EMS to restore or escalating
  • Incident/Outage(SEV0,SEV1) issues as per established SLAs and track/follow up and post updates until closure.
  • Report/Track/Follow up Link issues triggered through EMS and escalate to ISP’s, coordinate end to end until closure along with RFO.
  • Report/Track/Follow up network component/internal network fabric issues triggered through EMS and escalate to concerns, coordinate end to end until closure.
  • Facilitate technical/crisis management conference calls during Major ILL/NLD Link outages with concerned ISP’s and Internal stake holders.
  • Track and participate/coordinate in planned activities of DC’s gears/links.
  • Facilitate in automating BAU with less human intervention.
  • Ability to implement, manage, automate, tweak, streamline, alerting systems of EMS through scripting or other available resources.
  • Track & publish reports captured through internal Incident reporting portal.
  • Facilitate and coordinate/lead for MBR/QBR with Internal stake holders and vendors.

Qualifications

  • One plus years with NOC Operational Support on Basic Datacenter Environment
  • Working Knowledge and experience with Operations Support and Escalations, Change Management, Cisco, Juniper, Linux OS, scripting, Enterprise monitoring tools and entry/intermediate level Networking Skills, certification on networking skills would be an added advantage.
  • Ability to multi-task and work during production crisis situations
  • Good Analytical and problem solving skills
  • Good verbal and written communications.
  • Diploma or BSc or BCA or BE in Electronics / Computer Science or equivalent experience.

Open Positions: 1

Skills Required

Working Knowledge and experience with Operations Support and Escalations, Cisco, Juniper, Linux OS, scripting, Enterprise monitoring tools and entry/intermediate level Networking Skills.

Education/Qualification

Diploma or BSc or BCA or BE in Electronics / Computer Science with equivalent experience.

Desirable Skills

Working Knowledge and experience with Operations Support and Escalations, Cisco, Juniper, Linux OS, scripting, Enterprise monitoring tools and entry/intermediate level Networking Skills.

Years Of Exp.

1 to 4 Years

Location: Bengaluru

Company: Flipkart



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